Managed IT Services

Worry-Free IT, and we mean worry-free.

We handle your IT. You handle your business.

You depend on your technology to maximize the efficiency of your business. If it has ever let you down in the past, you know what a nightmare it can be to bounce back. Put an end to your technology woes and run your company with support.

The team at PCS provides all your managed IT services needs with our worry-free IT support. We put our combined decades of experience to work to ensure your business can run as efficiently and smoothly as possible. Call us to discover more about our network and server monitoring services as well as backup disaster and recovery solutions. We alleviate IT headaches, one solution at a time.

Comprehensive Support

Our Client Support team is here to work all service tickets, change requests, and support issues. This team is comprised support engineers staffing PCS’s Client Support Center and field services engineers who provide on-site service, from on-site repairs to new system installations.

Our Network Operations Center (NOC) engineering team focuses on proactive support and service automation. They monitor and maintain desktops, laptops, servers, firewalls, network devices (wired and wireless), and backup systems; as well as generating tickets for the Client Support team when active intervention is required.

Our Technical Project Engineering team surveys, scopes, plans, and implements technical projects of all sizes. From a small office migrating to Microsoft Office 365 to a multi-location enterprise replacing hundreds of network switches and wireless access points, these highly-skilled, highly-qualified engineers handle the project from start to finish.

Our Client Success team is responsible for the overall success of the relationships between PCS and our clients. They conduct root cause analysis of recurring service issues, assist clients with quarterly and annual planning, conduct regular Technology Business Reviews, and – most importantly – work with our clients to ensure that your technology is aligned with your business goals.

Network & Server Monitoring

Our Network Operations Center (NOC) engineering team focuses on proactive support and service automation. They monitor and maintain desktops, laptops, servers, firewalls, network devices (wired and wireless), and backup systems; as well as generating tickets for the Client Support team when active intervention is required.

We monitor and maintain networks from very small to very large. Utilizing a suite of tools which allow visibility, reporting, and remediation, our engineers work to ensure maximum uptime for your critical network infrastructure. Specializing in HPE Aruba and Extreme Networks, our team members hold multiple high-level manufacturer and vendor-agnostic certifications.

Cybersecurity Solutions

PCS utilizes a ‘defense in depth’ methodology in its approach to network security. This approach combines the skills and experience of our team with best-of-breed firewalls, IPS/IDS, virus protection, remote access VPN solutions, SPAM protection, and content filtering.

We know that the weakest link in most companies, from a cybersecurity perspective, is the human link. To get your team ready to be “human firewalls,” we offer a robust cybersecurity awareness training program, coupling consistent end user training with simulated phishing attacks and easy reporting of suspected phishing attempts (each of which is investigated by our team of client support engineers, who report back to the individual who flagged them).

Backup & Disaster Recovery

PCS employs best-in-class backup solutions, both on-premise and cloud-based, to protect clients business-critical data and applications and allow quick restoration in the event of a system failure or security breach.

Whether your environment is physical, virtual, cloud, or all of the above, we have a customized solution to safeguard your company’s data. Additionally, we offer SaaS protection for cloud-to-cloud backup of Microsoft 365 and G Suite.

Ready to Drop Your IT Anxiety?

Talk to Us Today and Put Worry Away