Position Summary: This position requires communicating with clients and following appropriate processes and procedures in order to resolve the client’s technical issues. The person in this position helps the network operations center to achieve success and our clients to achieve satisfaction with our service. The person in this position will work with Project Managers, Account Executives, Inside Account Managers, and Senior Technical Project Engineers to deliver positive and profitable client experiences.
PCS has been serving Knoxville and surrounding areas since 1996, providing an array of IT products and services such as networking, interactive technologies, security, and flat rate IT to businesses and schools across the state. At PCS we value our employees, and we are always looking for talented new people to join our team!
Key Results Areas
1 - Resolves technical issues for clients following appropriate policies and procedures
2 - Goes above and beyond in client service
3 - Upholds the core values of PCS
Concern for Client, Engage, Little Things Matter, Always Growing Professionally, Give
Required Knowledge, skills and abilities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PCS, Inc. is a TN Drug Free Workplace.
PCS, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.