Meet the Teams

Management Staff

From left to right: Robert Boehm – Client Support Manager, Andrew Raulston – Senior Network Operations Center Engineer, Dan Spear – Vice President of Operations, Jeremy Waldroop – President, Jeff White – Project Engineering Supervisor, Michelle Durrant – Employee Experience and Financial Operations Manager

Client Support

Client Success

Our Client Support team is here to address all service tickets, change requests, and support issues promptly and thoroughly. This team is comprised of skilled support engineers who staff PCS’s Client Support Center and field services engineers who provide on-site service, from repairs to new system installations.

Our Client Success team is responsible for the overall success of the relationships between PCS and our clients. They conduct root cause analysis of recurring service issues, assist clients with quarterly and annual planning, conduct regular Technology Business Reviews, and – most importantly – work with our clients to ensure their technology is aligned with their business goals.

Financial Operations

Project Engineering

Our Financial Operations team works with vendors, clients, logistics partners, and facility service providers to ensure all of our accounting, purchasing, shipping, and receiving processes are executed in a timely and professional manner. Working both directly with and indirectly for our clients, this team coordinates all of the details necessary to keep the PCS engine running smoothly.

Our Technical Project Engineering team surveys, scopes, plans, and implements technical projects of all sizes. From a small Microsoft 365 migration to a multi-location enterprise replacing hundreds of network switches and wireless access points, these highly skilled, highly qualified engineers handle the project from start to finish, following our eight-point Proven Process.

Sales & Marketing

Our Sales and Marketing team stays abreast of new technologies, new products, and new solutions, working to anticipate clients’ needs and deliver solutions to meet them. The foremost of our Core Values is a sincere commitment to the Client Experience, and this experienced team ensures we remain laser focused on that commitment.

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