ON-SITE

It sounds self-explanatory, but on-site services are much more than our engineers fixing equipment at your facility. It also means that we work with the manufacturer to get the right parts for your system the FIRST TIME. If your equipment is covered under warranty, we work with the manufacturer to get your parts as quickly as possible and get you back in business.

Delivering our unparalleled personal service to your door is one way we demonstrate our commitment to our clients. If your equipment is not covered under a manufacturer warranty, and you still need on-site service, WE DO THAT! PCS has developed several programs to insure your needs are met as efficiently and cost effectively as possible, including block time options at reduced hourly rates.

By the way, do you have I.T. resources all across the country for which you are responsible? Let PCS make you a hero! Give PCS a call, and we’ll be on-site quickly from CA to NY. Our network of on-site technical resources knows what our customers need, and we DELIVER.

Appalachia HIDTA (AHIDTA) and PC Systems, Inc. (PCS) recently entered into a contractual agreement where PCS would provide network consultation. When AHIDTA initiated a complete computer replacement program, PCS assigned Dan Guinn, Network Engineer, and David Walls, Senior Service Technician, the task of providing that consultation. It was during that time that I first met Dan and David.

Dan and David arrived on a Friday morning without any knowledge of exactly what they were getting into, except they were looking at replacing a three state network. We met, discussed the current AHIDTA network, the requirement of the new network, reviewed the network layout of the offices in the three states, and they departed. The following Monday morning they arrived and “hit the floor running.” They presented recommendations, some were modified but most were accepted, and immediately began incorporating the agreed upon network configuration.

Quite honestly, I was totally impressed By both Dan and David. Their professionalism, level of knowledge, willingness to “go that extra mile,” and eagerness to explain what they were doing was definitely much more than what I expected. I have nothing but praise when talking about Dan and David. Twice while they were here I met with management and discussed the status of the network upgrade. Both time I expressed my pleasure with Dan and David’s performance. In fact, I called them “water walkers” and expressed how I was very pleased with their efforts and accomplishments during their visit.

I would like to commend both Dan Guinn and David Walls. They are a credit to themselves, their profession, and to PCS. I also commend PCS for having the foresight to employ such individuals.

Jim Lisby
AHIDTA

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