Promethean Installation Survey


Dear Valued Customer,

PCS is committed to achieving a higher level of customer service, thus we are looking for feedback about your recent experience with us in order to gauge your satisfaction and look for ways that we can better meet your needs. We would appreciate it if you could take a few minutes to let us know about your recent Promethean installation by answering the questions below


Please indicate on a scale of 1 – 5 whether you agree or disagree with the following statements.
1 = Strongly disagree , 5 = Strongly agree.
Name*
Company or School Name :*
Email :*

  1
Strongly disagree		 2 3 4 5
Strongly agree
The installation went as I expected :
SalesThe Technicians arrived at the agreed upon time :
Post installation cleanup was performed adequately :
Orientation was helpful :
I was satisfied with the installation that was performed :
The basic training offered was helpful :
My overall experience was positive :

Do you have any suggestions on how orientation or training could be improved?:
Are there any outstanding issues that need to be addressed? :
Do you have any suggestions that would have made your experience more pleasant?:
Would you be interested in additional training?If so, on what subjects (i.e., General, Learner Response Systems, Flipchart Design, etc..)