FEATUREDCASESTUDY


Maryville City Schools

By investing the time necessary to develop an accurate analysis, PCS and OKI were able to present the district with a detailed analysis of their printing environment. Additionally, they were able to make suggestions to the district that have effectively lowered their printing costs by over 40%.



CUSTOMER SATISFACTION SURVEY

We would like to thank you in advance for your participation in our survey. The information that you provide will be an invaluable resource for us as we strive to become an ISO 9001:2000 registered company, which will lead us to a more effective system for serving the needs of customers like you. Please be completely honest and feel free to show candor when completing this survey.

Thank you for your help,
PCS Management


Name*
 Organization
Email*
 Phone Number*
Address
Friendliness
  1
Not Friendly 		2 3 4 5
Very Friendly
Receptionist
Sales
Front Counter
Return Department
Delivery Personnel
Scheduler
Service Department
Network Services
Notification of delays or backorders
  1
Not informed 		2 3 4 5
Kept up to date
Sales
Return Department
Scheduler
Service
Total Time Taken for Repairs or Replacements
  1
Very Slow		 2 3 4 5
Extremely Fast
Service Department
Return Department
Network Services
Have you tried the new PCS Website?
Yes
No

If Yes, what did you think of it?
1 - It needs a lot of work
2
3
4
5 - I think it looks great
How confident do you feel in the ability of PCS to meet your company’s technology needs?
1 - Not Confident
2
3
4
5 - Extremely Confident
Would you buy additional products or services from PCS?
1 - Not Likely
2
3
4
5 - Extremely Likely
Would you recommend PCS products or services to others?
1 - Not Likely
2
3
4
5 - Extremely Likely
Comments

 

Address
Personal Computer Systems, Inc.
1720 Topside Road
PO Box 69
Louisville, TN 37777

ph 865.273.1960
fax 865.273.1961
toll free 877.690.5999

Office Hours: 8:00 am to 5:00 pm

Department Contacts:
Sales Department:
sales@pcsknox.com
Marketing and Vendor Relations:
marketing@pcsknox.com
Technical Services:
tech@pcsknox.com
RMA Department:
rma@pcsknox.com
Customer Service:
internalqualityteam@pcsknox.com