FEATUREDCASESTUDY
Maryville City Schools
By investing the time necessary to develop an accurate analysis, PCS and OKI were able to present the district with a detailed analysis of their printing environment. Additionally, they were able to make suggestions to the district that have effectively lowered their printing costs by over 40%.
PRODUCTION
PCS is Tennessee’s largest computer producer. As a Microsoft Platinum OEM, PCS is bound by the same quality and feature requirements as any Tier 1 company. All technicians are at least A+ certified and trained in production procedures which insure best quality off the line. In addition, every computer passes rigorous quality assurance tests and inspections.
Appalachia HIDTA (AHIDTA) and PC Systems, Inc. (PCS) recently entered into a contractual agreement where PCS would provide network consultation. When AHIDTA initiated a complete computer replacement program, PCS assigned Dan Guinn, Network Engineer, and David Walls, Senior Service Technician, the task of providing that consultation. It was during that time that I first met Dan and David.
Dan and David arrived on a Friday morning without any knowledge of exactly what they were getting into, except they were looking at replacing a three state network. We met, discussed the current AHIDTA network, the requirement of the new network, reviewed the network layout of the offices in the three states, and they departed. The following Monday morning they arrived and “hit the floor running.” They presented recommendations, some were modified but most were accepted, and immediately began incorporating the agreed upon network configuration.
Quite honestly, I was totally impressed By both Dan and David. Their professionalism, level of knowledge, willingness to “go that extra mile,” and eagerness to explain what they were doing was definitely much more than what I expected. I have nothing but praise when talking about Dan and David. Twice while they were here I met with management and discussed the status of the network upgrade. Both time I expressed my pleasure with Dan and David’s performance. In fact, I called them “water walkers” and expressed how I was very pleased with their efforts and accomplishments during their visit.
I would like to commend both Dan Guinn and David Walls. They are a credit to themselves, their profession, and to PCS. I also commend PCS for having the foresight to employ such individuals.
Jim Lisby
AHIDTA